FAQ

Last Updated: 09/10/2026

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Orders & Payment

How long will my order be processed?

Orders are processed within 1‑3 business days after payment confirmation, excluding weekends and holidays.

Can I modify or cancel my order after checkout?

Send your request to service@kelmessa.com before shipment. Once dispatched, cancellation cannot be completed.

What payment methods are accepted?

We accept major credit cards, debit cards and secure checkout payment options. Payments are processed via encrypted secure gateways.

Shipping & Delivery

When can I receive my package?

Delivery time depends on your shipping destination and carrier schedule. You will receive tracking information once your order ships.

What should I do if my item arrives damaged?

Please contact us at service@kelmessa.com within 7 days of delivery. Provide your order number and photos of damaged goods, our team will review your case.

Who is responsible for import duties and taxes?

Import duties, taxes and customs fees are the responsibility of the customer. We do not collect these fees at checkout.

Returns & Refunds

Who pays for return shipping?

For defective or damaged items: we will cover the return shipping cost. For change‑of‑mind returns, the customer is responsible for return shipping fees.

Do you offer product warranty?

All our products come with a limited manufacturer warranty. Please contact our support team for warranty‑related claims.