Privacy policy

Privacy Policy

Effective Date: 09/10/2026

Kelmessa is owned and operated by Luzhou Taizhuo Technology Co., Ltd.

Representative: Cai Qijian

Physical Business Address: No.26‑3, 13 Qianjin Middle Road, Dashanping Subdistrict, Jiangyang District, Luzhou City, Sichuan Province, China

Official Website: kelmessa.com

Customer Support Email: service@kelmessa.com

Customer Support Phone: +86 16711500968

Support Hours: Monday‑Friday, 9:00 AM‑6:00 PM (UTC+8)


Kelmessa respects your privacy. This policy describes how we collect, store, use and protect your personal data when you visit and shop on kelmessa.com.

1. Information We Collect

We collect personal information you voluntarily submit when placing orders, contacting support or subscribing to newsletters, including your full name, shipping address, email address, phone number and order details. We also collect non‑personal website usage data via cookies and analytics tools.

2. How We Use Your Information

  • Process, fulfill and ship your orders
  • Send order status and shipping notifications
  • Reply to your customer service inquiries
  • Send marketing emails only if you opt‑in
  • Improve website functions and shopping experience

3. Information Sharing

We do not sell your personal information. We only share necessary data with trusted third parties who help us complete order fulfillment, payment processing and delivery, and they are bound by data protection obligations.

4. California Consumer Privacy Act (CCPA / CPRA) Rights

California residents have the right to request access, correction, deletion of their personal information, and the right to opt‑out of the sale or sharing of their personal data.

Do Not Sell or Share My Personal Information: We do not sell or share your personal data for monetary consideration. You may submit your data requests by email to service@kelmessa.com.

5. Your Privacy Choices

You may submit requests to view, correct or delete your personal data by emailing service@kelmessa.com. You can manage cookie settings through your browser preferences. Disabling some cookies may limit website functions.

6. Data Retention

We retain your personal data only for as long as required to complete transaction and comply with legal obligations.