Return & Refund Policy

Last Updated: 09/10/2026

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This Return & Refund Policy applies to all purchases made at kelmessa.com operated by Luzhou Taizhuo Technology Co., Ltd.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery date. Return requests must be submitted before the 30‑day window expires.

2. Return Eligibility

To qualify for return, the product must remain unused, undamaged, and returned in its original packaging. Customized and clearance items are non‑returnable.

3. Return Shipping Responsibility

For defective, faulty or damaged goods received: We will cover the cost of return shipping. For returns due to customer change‑of‑mind, return shipping cost shall be borne by the customer.

4. Submit Return Request

Before returning items, submit your request via email: service@kelmessa.com. Please provide your order number, product SKU, return reason and supporting photos or videos if requested. Our team will reply with approval and full return instructions.

5. Refund Processing

Once we receive and inspect the returned goods, approved refunds will be processed to your original payment method. Refund arrival time depends on your payment provider’s processing schedule.