Shipping Policy
Last Updated: 09/10/2026
Kelmessa is owned and operated by Luzhou Taizhuo Technology Co., Ltd.
Representative: Cai Qijian
Physical Business Address: No.26‑3, 13 Qianjin Middle Road, Dashanping Subdistrict, Jiangyang District, Luzhou City, Sichuan Province, China
Official Website: kelmessa.com
Customer Support Email: service@kelmessa.com
Customer Support Phone: +86 16711500968
Support Hours: Monday‑Friday, 9:00 AM‑6:00 PM (UTC+8)
This Shipping Policy describes our order processing and delivery terms for orders placed on kelmessa.com.
1. Order Processing Time
Orders are processed within 1‑3 business days after payment confirmation, excluding weekends and holidays.
2. Delivery Estimate
Estimated delivery time varies by destination. Estimates are not guaranteed timelines, and delays may occur due to carrier issues or customs clearance.
3. Import Duties & Taxes
Any import duties, customs taxes or clearance fees are the sole responsibility of the customer. These fees are not included in your order total.
4. Shipment Tracking
Once shipped, we will send tracking number to your registered email address. You can track your parcel via carrier's official website.
5. Shipping Liability
If the parcel shows delivered status but you have not received it, please contact us immediately. We will work with shipping carriers to investigate.